Operations Support Officer

To provide service to business by processing requests sent to appropriate queues/avenues while delivering high quality service and assistance.

• Process requests according to business requirements.
• Assist with creation of records in relevant UW and workflow systems.
• Assist with updating financial systems as per documents received.
• Respond to business on necessary information in order to proceed with request.
• Provide policy documents as requested.
• Attend training requirements. Complete and pass training certification as needed
• Assist with urgent requests as necessary where completion is within the day or earlier
• Contribute at least 1 Continuous Improvement idea annually

• Insurance Industry and/or BPO experience is not required but preferred
• Good computer skills especially MS Word and Excel
• Able to communicate ideas well
• College degree not required but preferred
• Minimum 2 yr course degree

• Process requests according to business requirements.
• Assist with creation of records in relevant UW and workflow systems.
• Assist with updating financial systems as per documents received.
• Respond to business on necessary information in order to proceed with request.
• Provide policy documents as requested.
• Attend training requirements. Complete and pass training certification as needed
• Assist with urgent requests as necessary where completion is within the day or earlier
• Contribute at least 1 Continuous Improvement idea annually

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